pak365 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how pak365 ("pak365", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your") who access or use the pak365 Platform at pak365.bio.

1.2 pak365 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy should be read alongside the pak365 Terms & Conditions and Responsible Gaming Policy.

1.3 By registering an account with pak365 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the pak365 Platform.

2. Data Controller

2.1 pak365 acts as the data controller in respect of personal data collected through the pak365 Platform. As data controller, pak365 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations.

2.2 For all data protection enquiries, requests, or complaints, you may contact pak365 at: [email protected]. We will respond to all data-related requests within 30 days of receipt.

3. Personal Data We Collect

pak365 may collect and process the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and CNIC (Computerised National Identity Card) number and associated documentation submitted for KYC verification purposes.
• Contact Data: Email address, mobile telephone number, and city or province of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: PKR transaction records including deposit amounts, payment method details (JazzCash wallet ID, Easypaisa mobile number, bank account name and IBAN for HBL, UBL, Meezan Bank, Bank Alfalah), and withdrawal history. pak365 does not store full bank account credentials; payment processing is handled by regulated payment service providers.
• Gaming Data: Game session records, bet history, wagering activity, bonus usage, and win/loss records across all pak365 products including cricket betting, live casino, slots, and jackpot games.
• Technical Data: IP address, device type and operating system, browser type and version, session duration, referral URL, and network provider information.
• Communications Data: Records of correspondence between you and the pak365 support team, including live chat transcripts and email exchanges.

4. How We Collect Your Data

4.1 Directly from you: When you register an account, complete identity verification, make deposits or withdrawals, place bets, contact our support team, or respond to surveys or promotions.

4.2 Automatically: Technical data is collected automatically as you browse and interact with the pak365 Platform through the use of cookies, server logs, and similar technologies. See Section 8 for details.

4.3 From third parties: pak365 may receive identity verification data from regulated KYC/AML service providers, fraud prevention databases, and payment processors in connection with regulatory compliance obligations.

5. How We Use Your Data

pak365 processes your personal data for the following purposes:

• Account Management: Creating and administering your pak365 account, verifying your identity, and maintaining account security.
• Service Delivery: Processing deposits and withdrawals in PKR, settling bets and gaming outcomes, awarding bonuses, and providing access to cricket betting, casino, and slots products.
• Regulatory Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations, verifying age (18+), reporting to regulatory authorities where required, and maintaining required transaction records.
• Security & Fraud Prevention: Detecting and preventing fraud, unauthorised account access, money laundering, and abuse of the pak365 Platform.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, enforcing self-exclusion requests and deposit limits, and facilitating responsible gaming interventions.
• Customer Support: Responding to your queries, resolving disputes, and improving service quality based on support interaction records.
• Marketing: Sending you promotional communications about pak365 offers, PSL promotions, new game releases, and bonuses — but only where you have provided consent or where we have a legitimate interest and you have not opted out. You may withdraw marketing consent at any time via your account settings.
• Platform Improvement: Analysing aggregated technical and gaming data to improve the pak365 Platform's performance, user experience, and product range.

6. Legal Basis for Processing

pak365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between pak365 and you — including account management, game delivery, and PKR transaction processing.
• Legal obligation: Processing required to comply with applicable KYC, AML, age verification, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications, where your explicit consent has been obtained and is maintained.

7. Sharing Your Data

7.1 pak365 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

7.2 pak365 may share your personal data with the following categories of recipients, solely to the extent necessary for the stated purpose:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other regulated payment processors — for the processing of PKR deposits and withdrawals.
• KYC/AML Providers: Regulated identity verification and sanctions screening services — for compliance with know-your-customer and anti-money-laundering obligations.
• Game Content Providers: Licensed game developers and live casino operators who supply game content to the pak365 Platform — limited to session data required for game delivery and RNG certification.
• Technology & Infrastructure Providers: Hosting, content delivery, analytics, and security service providers engaged by pak365 under data processing agreements.
• Regulatory & Law Enforcement Authorities: Where pak365 is required by law, court order, or regulatory direction to disclose personal data to competent authorities.

7.3 All third-party service providers engaged by pak365 are required to process your personal data only on pak365's instructions and to maintain appropriate security standards.

8. Cookies & Tracking Technologies

8.1 The pak365 Platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences, and analyse Platform usage patterns.

8.2 The following categories of cookies are used by pak365:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your pak365 account during a browsing session. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and responsible gaming configurations set within your pak365 account.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the pak365 Platform — including pages visited, session duration, and device types — to help us improve the service.

8.3 You may control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain pak365 Platform features, including the ability to remain logged in.

9. Data Retention

9.1 pak365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements.

9.2 In general, account data and transaction records are retained for a minimum of five years following account closure, in compliance with applicable AML and financial record-keeping obligations.

9.3 Technical data and gaming logs are retained for a period of two years, after which they are either deleted or anonymised.

9.4 Where you have self-excluded from the pak365 Platform, your account data is retained for the duration of the self-exclusion period and for the applicable minimum retention period thereafter — to ensure your self-exclusion is enforced and to comply with regulatory obligations.

10. Data Security

10.1 pak365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the pak365 Platform;
• Bcrypt hashing for all stored passwords — pak365 does not store passwords in plain text under any circumstances;
• Optional two-factor authentication (2FA) for your pak365 account login;
• Automated suspicious login detection and email alerts for unrecognised device access;
• Restricted internal access to personal data on a strictly need-to-know basis;
• Regular security assessments of Platform infrastructure and third-party integrations.

10.2 Notwithstanding the measures above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You use the pak365 Platform at your own risk in this regard. If you become aware of any security breach affecting your pak365 account, you must notify us immediately at [email protected].

11. Your Rights

11.1 Subject to applicable law, you have the following rights in relation to your personal data held by pak365:

• Right of Access: You may request a copy of the personal data pak365 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pak365's legal retention obligations.
• Right to Restriction: You may request that pak365 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, pak365 will cease processing your data for that purpose promptly.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11.2 To exercise any of these rights, please contact pak365 at [email protected]. We will respond within 30 days. Identity verification may be required before requests are processed.

12. Children's Privacy

12.1 The pak365 Platform is strictly intended for use by adults aged 18 and above. pak365 does not knowingly collect personal data from persons under the age of 18.

12.2 If pak365 becomes aware that personal data has been collected from a person under 18, the associated account will be immediately suspended, any collected data will be deleted, and winnings will be forfeited in accordance with the pak365 Terms & Conditions.

12.3 If you believe that a person under 18 has registered a pak365 account, please contact us immediately at [email protected].

13. Changes to This Policy

13.1 pak365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.

13.2 Material changes to this Policy will be communicated to registered account holders via email prior to taking effect. The updated Policy will also be published on this page with a revised "Last updated" date.

13.3 Your continued use of the pak365 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

14. Contact Us

For all data protection enquiries, rights requests, or privacy-related complaints, please contact the pak365 data protection team:

• Email: [email protected]
• Response time: Within 30 days for rights requests; within 5 business days for general privacy queries
• Language: English